We conduct all of our auto body repair work under this “LEAN” process to ensure that we never cram in work in an inefficient approach that would include blind spots and errors. We work from the perspective of the paying customer and desire to continually work from a mind set where we consistently provide desirable and highly accurate repairs and service.
When we switched to a “LEAN” production process, we went from 2 auto body technicians (body and paint) working on a vehicle to 10 to 12 auto body technicians working on a vehicle to complete the 10 Stages in the “LEAN” process that create flow and sustainability. Our customers are updated through a phone call, text message or email on their car’s repair progress every Tuesday and Thursday.
1. Write an estimate.
We write an estimate based on the visible damage to your car. If we find hidden damage, we will add an addition to your estimate that will include the part price increases.
6. Prime and Prep
During this step, we prepare your vehicle to be painted. At Big Sky, we utilize the latest and greatest in computer technology for the best color match and cleanest finish.
2. Schedule a Repair
We schedule a repair by setting up a drop off date and time, help set up a rental car, and notify your insurance company.
7. Paint Staging
We paint vehicles in our state-of-the-art “down draft” paint booths. We view painting as an art, and we believe that a proper factory finish is only accomplished with current training and the essential equipment.
3. Verify and Check
Verify your information and check your care into our LEAN Process. We pre-wash your car to check all visible damage and ensure the cleanest repair.
8. Buffing panels
At this stage, we buff all of our painted panels to gain the highest quality of refinish. We have skilled technicians who produce showroom finishes. We are known to buff a scratch on your car that isn’t related to your repair for FREE!
After we complete the teardown of the broken and damaged parts, we have an estimator, a parts expeditor, production manager, and a technician evaluate the repair order to complete the Repair Plan.
9. Reassemble vehicle
In this second to the last step, we simply put your vehicle back together. We are able to flawlessly reassemble your car by following our detailed Repair Plan.
5. Body staging
During the body stage, we repair and replace panels. Our auto body technicians our highly qualified in panel repairs and replacements, major body panel replacement and frame pulls. They posses the the most prestigious manufacturer training.
10. Detail the car
This last step is like a spa treatment for your vehicle! Our detail team takes pride in ensuring your vehicle looks new when you pick it up.
What Our Client Say
We value what our clients say about us, and we appreciate their willingness to share their opinions to the public. Here are some of our recent testimonials.
Jerry BuffingtonJerry Buffington
These guys are great! We had a very minor collision (my inexperienced niece ran over a log on the side of the road) that caused a misalignment. We wanted to get an alignment at another shop, but the shop was concerned that we may need frame repair and wouldn’t look at our car. Two guys […]
Mike BaconGoogle Review
The employees are friendly and knowledgeable. They will answer all questions so you understand what they’re doing for you. Wi-Fi available along with complimentary coffee, tea, and water. For the children or children at heart they provide coloring books. If your vehicle has more than 3 hours of work they detail the inside and out […]
Brad HuffGoogle Review
I recently moved to Bozeman and had no idea of a good body shop around town. I needed to get a couple rusted/broken screws removed from my rear license plate. A & D were able to get me in the morning that I called them. They have a very friendly and knowledgable staff, quick turn […]
Laura GilliganGoogle Review
Best auto body place I’ve ever been to!! Incredibly nice people. I hit a deer and the estimates I got from other places were at least twice as much as A and D said they could do it for. They got me in within the week and completely fixed and cleaned my car in one […]
Nicole MeisFacebook Review
Absolutely Amazing all around service and excellent repair work. Communication between mechanics couldn’t be any easier or friendly. Front desk help is also equally amazing. They can be booked out a bit but it’s truly worth the wait to get the kind of service provided.
Kelly Green-McMillenFacebook Review
I live in Great Falls and when my daughter down at MSU was a victim of a hit and run, we had the car sent to A&D for the repairs. They kept in contact with me as needed and did a beautiful repair job on a car that was considered totaled by the insurance company. […]